Ways you can help your community

Week notes 1 May 2020

Posted on 1 May, 2020

This week... 

  • Update in numbers  

  • Inspiring stories 

  • Site updates 

  • 121 Volunteer matching 

  • Design refresh update 

Our vision 

For people that care about their community 

Who want to join forces to get things done  

Co-operate is a national community centre for co-operation  

That connects people in and across communities with one another to make things happen 

Unlike a physical community centre restricted by geography and funding, or a community digital platform distracted by monetisation  

Our product is created with communities, for communities, and is owned by communities 

The lockdown may mean communities cannot come together in person, but our mission - to help people make good things happen in communities - has never been more crucial.  

We want to start a new cooperation movement across each community in the UK. 

Read more on our updated About page. 

Update in numbers 

A relatively quiet week on the site last week as there were no major communications bringing traffic to the site:    Pageviews 7,398 down by 14,114 

Unique pageviews 5,766 down by 11,435 

72 offers of support down by 188 

21 requests for support down by 35 (this is good news) 

The most popular How to guide changed from ‘How to volunteer safely’ to ‘How to learn new skills’. Second and third were ‘How to set up an online activity’ and ‘How to find activities for over 50s’  

Number of activities added this week 59, that’s 329 in total 

Website updates 

We manually added links to 100 Local support groups that had no contact details in the data we collected.    We made it easier to find help via the website by adding clear links our ‘Get or offer support’ page:

When you search for a local online activity, they are ordered by those nearest to your location. We now show how far each activity is from you. Whilst these are online activities, we want people to connect activities being run for and by your local community. Where else can you do that?

We’ve had lots of pre-recorded activities added, so we created a category so people search these:

121 Volunteering matching 

We’re looking at ways Co-operate can facilitate matching a volunteer to a person in need of support. The first part of this is to make sure the volunteers we’re matching people with have had a basic level of onboarding and vetting. To do this we’ve used a third-party identity check tool called Yoti. This makes sure you are who you say you are to reduce the risk of malicious behaviour and increases the security Co-op have if the service was misused. We’re also looking at recruiting much bigger numbers so think now is the time to move away from Smart Survey and start building our own server less forms so that we can use our own database. This is something Co-operate has needed for a while and will positively impact the rest of the Co-operate service. As part of onboarding we’ve been creating guides on how to volunteer safely and how to to successfully fulfill the food delivery mission. This type of training will be given to the user as the right time so they feel empowered with the right knowledge at the right time.  

Design refresh update

The Co-operate Design team have been creating a new design image. After a few rounds of internal crits, this week we’ve been putting designs in front of users to get their feedback. 

To get this feedback we’ve added tests to UserZoom, which is a remote usability platform. We fired off 2 tests: 

  • The first was a quantitative test with 50 participants that will allow us to see how well each design fits in with our brand values.  

  • The second test has been a qualitative test with 12 participants. We’re keen to get users chatting about their experience as members of the community. Also, we want to understand how identifiable the Co-op brand is and the emotions that the new designs evoke. 

We’re currently analysing both sets of results to present back on Wednesday. Additionally, we’re also gathering our learnings about using the platform UserZoom. We’re eager to share learnings on remote research with the User Research Community of Practice. 

Hope you have a week everyone. 

The Co-operate team  

Posted by Ben on 1 May, 2020