For people that care about their community
Who want to join forces to get things done
Co-operate is a national community centre for co-operation
That connects people in and across communities with one another to make things happen
Unlike a physical community centre restricted by geography and funding, or a community digital platform distracted by monetisation
Our product is created with communities, for communities, and is owned by communities
Read more on our updated About page.
👋 Weeknotes this week have been written by Precious, our apprentice. She’s been speaking with the team to find out what everyone has been working on this week.
Service mapping is a visual method to help organisations see touchpoints with users, and how these interactions fit with systems and actions from the organisation.
They’re great to create shared understanding in teams, as mapping should be a collaborative activity with those involved in the journey.
We reviewed our current service maps. They were made earlier this year and needed revisiting. It looked more like a flow chart and was difficult to see the various touch points with front stage and backstage.
This week, we looked at a more efficient way of doing this in a way everyone on the team can contribute. This will help us refer to the map regularly, keep it up to date, and use it to help understand journeys when we’re planning new features.
Organisers can edit their own groups or activities
Organisers were unable to edit their groups and activities once it had gone live and this restricts them from making changes when they wanted to but also created a backlog of changes for Jacques to manage. During our research with organisers, we found that this feature is important to them and when they had to wait a long time for such small changes it left them disappointed and frustrated in the service.
We’ve also introduced a preview feature where an organiser can see what their changes look like before they commit to the changes. This was another key feature organisers expected and will also decrease the number of micro changes we need to deploy if/when they make another change.
How we talk about Co-operate
We created a “How we talk about Co-operate" document to show the language, tone and style we use to keep things consistent when communicating with members, customers and colleagues.
It explains what Co-operate is, why people should use Co-operate and the current features on the site. This document changes as the product changes.
We recently shared it on our yammer channel and many Member Pioneers have found useful when talking about Co-operate. You can take a look.
The Co-operate team
Posted by Jen on 6 November, 2020